Tourism

Qatar Tourism launches tourism coaching program “Qatar Host”

  • First Nationwide Tourism Schooling Program in Qatar
  • Particularly for all cutting-edge professionals who work together instantly or not directly with guests
  • Tourism professionals are inspired to acquire a free Grasp of Qatar certification.

Qatar Tourism declares the launch of its tourism coaching program “Qatar Host”. The nation’s first on-line tourism coaching program equips frontline professionals comparable to lodge concierges, mall safety guards and restaurant waiters with the required expertise and data to supply wonderful service to worldwide and native guests.

As a part of its Service Excellence Academy, Qatar Tourism partnered with a consortium of world trade consultants to develop the Qatar Host tourism coaching program for Qatar. An enticing on-line studying platform affords customers the chance to be taught at their very own tempo on any gadget. The platform demonstrates how front-line workers who work together with guests can improve the customer expertise and exceed their expectations at each assembly.

This initiative is a part of a high quality enchancment program primarily based on Qatar Tourism’s technique to enhance the standard of the customer expertise at each stage of their journey.

Commenting on the occasion, HE Mr. Akbar Al Baker, Chairman of Qatar Tourism and Chief Government Officer of the Qatar Airways Group, mentioned: “We’re happy to announce the launch of the Qatar Host coaching program. Bettering the standard of customer expertise is an integral a part of our tourism technique, an vital a part of the nation’s financial diversification plan. This program will assist equip professionals in Qatar with the instruments and expertise they should ship best-in-class companies and customer experiences that may make Qatar a number one vacation spot.”

His Excellency added: “The intention of this system is to introduce a brand new idea of studying and standardization of data. It’s important for employees working with guests to grasp how they contribute to the satisfaction of holiday makers. The aim of the job isn’t solely to satisfy its direct duties, but in addition to ship a pleasing expertise throughout every direct assembly, whether or not verbal or non-verbal.

The Qatar Tourism Enchancment Program features a complete strategy to make sure a seamless journey expertise for patrons. In collaboration with stakeholders, Qatar Tourism evaluates cutting-edge professionals throughout sectors and affords coaching and certification to supply the best degree {of professional} customer service. This system will proceed to broaden to incorporate extra stakeholders to enhance the standard of service.

To register for the Qatar Host program, go to: https://www.qatartourism.com/en/licensing-e-services/service-excellence-academy/qatar-host.

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For media inquiries, please contact the Qatar Tourism Press Workplace at pressoffice@visitqatar.qa.

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